Customer Care

Bearded Goat Books, LLC strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.

To accomplish this mission, we agree upon these values:

•   Anticipating the needs of our customers and planning accordingly

•   Listening carefully and giving full consideration to the requests and concerns of our

  customers

• Prices are higher due to including shipping in the cost of price. All packages are shipped media mail. 

•   Communicating honestly, courteously and knowledgeably

•   Providing follow-through for our customers promptly, responsibly and efficiently

•   Serving with pride, commitment, and with high ethical standards

•   Respecting the individual and encouraging participation

• Store orders may take anywhere from six-twelve weeks to complete. Please remember the store does not keep inventory in stock, and must wait on orders before sending.